This position can be located near most US offices with a hybrid in-office/remote working schedule.   Philly, NYC, or DC ( 1 day per week)

Responsibilities

• Participates in the ongoing requirements gathering, design, test, deployment, and maintenance of Workday configuration for new functionality or enhancements.

• Troubleshoots and resolves production support issues and resolves defects timely and with exceptional customer service.

• Effectively collaborates with teams such as HR, Benefits, Payroll, IT, Recruiting, Finance, and others to provide support for requests such as enhancements, defects, and new functionality.

• Provides support for Workday, including researching, identifying, and resolving Workday issues, unexpected results, and process flaws. 

• Serves as lead for one Workday functional areas including Time and Absence, Advanced Compensation or Talent and Performance. 

• Recommends best practices to ensure optimal use of Workday based on knowledge of Firm processes and technology.

• Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars etc.

• Performs data uploads into Workday utilizing Enterprise Interface Builders (EIBs).

• Participates in Workday’s bi-annual releases.

System Analysis/Management

• Assists HR teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancements.

• Prepares test plans and scripts; executes test scripts; assists with user acceptance testing.

• Develops user procedures, guidelines, and documentations.

• Assists with software implementation and upgrades as necessary.

System Support

• Provides level 2 support for all HR system modules (HCM, Time Tracking, Absence, Advanced Compensation, Recruiting, Talent and Performance) including, but not limited to, researching, identifying, and resolving Workday issues, unexpected results, and process flaws.

• Actively participates in user acceptance testing and documentation.

• Assists end-users and internal teams on Workday related issues.

Education and Experience

• Bachelor’s Degree from four-year college or university.

• Minimum 3 + years of directly related HRIS and Workday experience.

• Workday implementation and configuration experience in at least 1 Workday functional area specifically HCM, Talent and Performance, Advanced Compensation, Integrations, Reporting or Time and Absence modules is required.