Responsibilities:

• Overseeing the daily operations and upkeep of services, systems, and the IT infrastructure, encompassing hardware, software, telecommunications, networks, and IT environment controls to ensure their secure and reliable functionality.
• Enforcing compliance with established IT infrastructure standards, policies, and procedures.
• Addressing intricate technical issues through troubleshooting and resolution, leveraging advanced technical expertise.
• Demonstrating a robust grasp of networking, covering LAN/WAN, TCP/IP, VPN, NAT, Port Forwarding, vLAN, and Wireless.
• Coordinating and executing network upgrades, suggesting enhancements, patches, new applications, and equipment.
• Conducting root cause analysis and rectifying faults and errors in applications.
• Proactively managing and prioritizing various interconnected projects, assignments, timelines, milestones, and subsequent communications.
• Crafting user guides, training materials, policies, and relevant documentation for both internal and external stakeholders.
• Resolving daily support tickets, providing end-user support via phone, email, and remote control.
• Adhering to off-hours duty requirements, ensuring availability to address issues in accordance with standard operating procedures.
• Overseeing VoIP phones and associated networks, administering the backup process, and managing the entire life cycle of IT assets (hardware and software).
• Swiftly resolving technical operational challenges and contributing to defining and implementing short-term and long-term goals for the IT Department.
• Installing, maintaining, and troubleshooting hardware and software, resolving user and system problems, and engaging in related tasks.
• Designing, constructing, configuring, and sustaining servers and workstations for internal and customer systems.
• Collaborating with the Service department and customers by remotely troubleshooting issues and assisting in the installation and configuration of software.
• Supporting the sales team in designing and implementing systems.

Qualifications:

• Preference for CompTIA Network+, A+, or equivalent.
• Experience in Microsoft AD and RedHat Linux.