Job Details

• Compensation: Up to $38/hour with weekly pay and benefits offered (Health, Dental, Vision)
• Type: Contract (10 months)
• 100% Onsite
• Schedule: Monday through Friday, 9:00 AM to 5:00 PM

Job Responsibilities

• Managing Equipment Orders: Handle equipment orders, including ordering equipment, providing local contact tracking information, and confirming equipment receipt.
• MAC Address Management: Add MAC addresses to the BRD spreadsheet for tracking purposes.
• Equipment Replacement: Facilitate the replacement of equipment identified as “dead on arrival.”
• Vendor Technician Scheduling: Coordinate with vendor technicians for any additional cabling required during activation.
• Number Inventory: Verify the validity of numbers in TDB and CUCM, identifying and converting Fax POTs lines to ATA as needed.
• Equipment Cleanup and Shipping: Coordinate the cleanup and shipping of old phones, ensuring replaced equipment is sent back to CXtec.
• Telecom Database Updates: Update the telecom database following migrations or complete upload forms for processing.
• AS400 Workflow Updates: Manage updates for AS400 workflow processes.
• Follow-up with Locations: Conduct scripted follow-ups with locations, addressing training questions and ensuring proper operation of hardware and software.

Job Requirements

• Knowledge of Basic Software: Proficient in operating essential computer software programs, including MS Word and MS Excel, to input data into the Telecom database.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively at all levels, including members, managers, and customers.
• Accuracy and Attention to Detail: Demonstrated ability to maintain precision and attention to detail in data entry processes, ensuring accurate results.
• Organizational and Time Management Skills: Efficiently plan and schedule tasks, meeting deadlines consistently.
• Teamwork: Collaborate effectively in a team environment to enhance productivity and overall effectiveness.