Responsibilities:

• • Provide strategic input and recommendations for the development of the Cisco voice strategy and roadmap.
  • Collaborate with cross-functional teams to design voice solutions that meet business needs and objectives.
  • Act as the primary engineer for implementing solutions, ensuring adherence to industry best practices.
  • Perform system upgrades, enhancements, and migrations smoothly and efficiently.
  • Oversee the configuration, installation, integration, and maintenance of telephony platforms and components to ensure seamless operation and optimal performance.
  • Promptly troubleshoot and resolve voice-related issues to minimize downtime and maintain productivity.
  • Ensure a positive user experience across all voice platforms.
  • Stay abreast of industry trends, emerging technologies, and best practices to continuously improve voice communication systems.
  • Work collaboratively with telecom carriers, vendors, and business units to shape the future direction of voice communication systems.
  • Provide Tier-3 level support for voice-related issues, both with Cisco and non-Cisco Systems.
  • Implement compliance best practices to ensure regulatory requirements are met.

Requirements:

• • Industry certifications such as CCNP Voice and Cisco Unified Communications are highly desirable.
  • Proficient in Cisco CUBE, Cisco voice gateways (PRI, FXO, FXS), and ISR routers.
  • Deep understanding of telephony technologies, protocols, and standards including VoIP, E.164, H.323, QoS, TCP, UDP, RTP, SCCP, MGCP, SIP, PRI, TDM, PBX, ACD, IVR, as well as IM/Presence.
  • Extensive knowledge of Cisco Unified Communications (UC) products including Unified Communications Manager (UCM), Unity Connection, and associated client-side applications.
  • Familiarity with Microsoft Teams calling and direct routing.
  • Experience with VMWare and Cisco UCS servers.
  • Understanding of healthcare systems and call center operations, including knowledge of HIPAA compliance and privacy regulations, is advantageous.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.
  • Excellent communication and leadership abilities, capable of collaborating and influencing stakeholders at all levels of the organization.
  • Exceptional organizational skills, with the ability to manage multiple priorities and deliver projects within specified deadlines.
  • Minimum of 5 years of experience in providing technical direction for telephony systems and call centers within the healthcare systems domain.
  • Bachelor's degree in Telecommunications, Computer Science, or a related field. A Master's degree is considered a plus.