This is a full-time direct-hire Salaried position

• Required to gain specialized knowledge of Radwell International operational functions, procedures, and systems; such as, Sales order processing, purchasing, and inventory management, shipping, accounting functions, and websites.
• Become knowledgeable about ongoing development projects and system changes to create meaningful use cases and test data.
• Ability to document and communicate to the development and analyst teams issues that were discovered during testing
• Track QA progress, bug tracking status, aging of bug resolution
• Must regularly report status to management and proactively provide updates on current open issues.
• Verify software enhancements and resolutions work as expected and do not cause issues in other areas of the same or different applications.
• Provide end user customer technical support for level 3 issues as needed
• Deploy software changes to various environments, including production, as needed and manage releases through Change Control.
• Conduct Business Analysis of processes and identify process improvements as needed
• Perform work in an efficient manner
• Maintain a positive and professional working relationship with team members and end users
• Other tasks may also be required from time to time, at the discretion of management, in order to achieve department and company objectives.

METRICS

Applications Support Analysts will be measured on the quality of their work and on how effectively they completed and closed support tasks including, but not limited to, development project support, systems analysis, and root cause evaluation when compared to the outlined quarterly Sprint review objectives.

QUALIFICATIONS

It is essential that the candidate possesses or can quickly acquire the necessary knowledge of the following systems that are crucial to the business:

• Experience with an automated software testing tool
• Experience with bug tracking software and reporting
• Prophet 21
• Radwell’s proprietary software and websites
• Microsoft Office
• MS SQL Server 2008 and 2012

KNOWLEDGE & SKILLS REQUIRED

• Ability to multi-task
• Ability to work in a fast-paced environment
• Strong attention to detail
• Ability to work effectively with little or no supervision
• Strong written and verbal communication skills
• Strong problem solving abilities and root cause identification
• Interpersonal skills are a must
• Sensitive to end user needs

EDUCATION & EXPERIENCE

• Two to four years related experience performing quality assurance and regression testing