Salary: $60,000 – $65,000.
On site in Moorestown. 

We are looking to add a Software Customization Specialist is a point of contact for customers, distributors, and all departments for any requests related to software customization of all our products. 

Responsibilities:

• Receive software requests from customers and the sales admin team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables;
• Responsible for all aspects of software creation for products including UI, customization options, back office/advanced feature sets and rate structures;
• Record and track all requests into the ticket system through ticket closure;
• Maintain  lead time for software deliveries as per manager’s expectations;
• Supply assistance to clients when submitting software forms; collect needs and help them to understand how the product is working and what can be modified in order to accommodate their operational needs;
• Create screen flow documents for software to be submitted for approval by customer;
• Write functional specifications to be submitted and approved prior to any complex development;
• Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context;
• Identify major issues and escalate to technical support staff, and/or management;
• Personally test  each software delivery prior to forwarding it to the Support and Validation department;
• Ensure a proper delivery of the customization to the Support and Validation or Manufacturing Departments;
• Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Operations website;
• Remain up-to-date with software technology;
• Organize training sessions for internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems ; and
• Support customers in all aspects of software troubleshooting and resolution.

Skills/Attributes:

• Passion for helping customers;
• Ability to follow direction and complete customer requests within timelines;
• Demonstrated excellent verbal and written communication skills; and
• Excellent analytical and problem-solving skills.

Education/Experience:

• Technical or college degree preferred;
• 2 years of experience in a customer support role;
• Technical background preferred;
• Intermediate computer knowledge;
• Familiarity with the workings of an Integrated Development Environment (Microsoft Visual Studio, J2EE, etc); and
• Basic understanding of HTML programming, relational databases and operating systems and intermediate software packages.

Job Location

• Moorestown, NJ

Work Schedule

• Monday-Friday