Responsibilities:

• • Provide technical support and troubleshooting for application issues in a Microsoft Windows environment, including Homecare Homebase, BEARS, Portal, and Microsoft Office Applications.
  • Respond to technical support calls from all offices and field employees, resolving issues efficiently and effectively.
  • Document and escalate complex problems to the appropriate departments or third-party vendors as needed.
  • Participate in special projects, preparing reports and presentations using Microsoft Office tools like Word, Excel, and PowerPoint.
  • Manage the call tracking database, ensuring detailed documentation of communications, follow-ups, and resolutions.
  • Analyze and communicate potential problems, errors, and issues to management.
  • Demonstrate and communicate core values, maintaining high performance standards in key job dimensions.
  • Follow up with end-users in special customer-service situations to ensure satisfaction and resolution.
  • Perform related duties as required or requested by the supervisor.

Requirements

• • Bachelor’s degree in information systems or a related discipline.
  • 1-3 years of experience in a help desk environment providing application support.
  • Strong technical expertise in supporting and troubleshooting application issues in a Microsoft Windows environment.
  • Proficiency with software in a client-server environment and strong knowledge of Microsoft Windows Operating Systems and Office applications.
  • Excellent problem-solving skills and ability to work effectively in a team environment.
  • Commitment to providing excellent customer service in a fast-paced, multi-tasking environment.
  • Strong organizational, written, and oral communication skills.
  • Ability to read, write, and effectively communicate in English.
  • Wonderlic score of 24 or higher, with acceptable results on the Profile XT assessment.
  • Completion of required training within the first three months of employment, including core values and general company orientation.