Responsibilities

• • Support and maintain production environment, ensuring system reliability and identifying areas for improvement.
  • Collaborate with the development team to organize and structure sprints, wireframe features, and evaluate data for accuracy.
  • Lead UI/UX interviews with end users and business stakeholders to finalize enhancements or new feature designs.
  • Review and gather comprehensive business requirements for new features, ensuring all necessary information is collected before development begins.
  • Manage incoming support requests, assign tickets, and prioritize feature work and fixes in collaboration with the team.
  • Participate in knowledge transfer sessions, development team planning, and retrospective meetings to ensure effective project delivery.
  • Create and maintain detailed documentation and participate in the QA and testing phases to ensure quality.
  • Track the development team's work and report progress to estimate timelines for current and future tasks.

Requirements

• Proven experience in gathering software requirements, writing functional and technical specifications, and conducting manual testing.
• Strong Agile/Scrum expertise, with experience in organizing sprints and leading meetings.
• Ability to inspect Web Browser source code and perform code analysis.
• Proficient in writing SQL statements and interfacing with databases.
• Excellent communication and writing skills, with the ability to document processes and communicate effectively with business users.
• Strong organizational, facilitation, and problem-solving skills with a focus on understanding and analyzing business problems.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), Jira, and Confluence.
• Ability to translate complex technical information into easily understandable terms for stakeholders.