IT Support Specialist
firstPRO is seeking IT Support Specialists for a 3–4-month project involving a large-scale email migration and device rebuild across multiple locations in the Lehigh Valley and Poconos regions. The role focuses on transitioning users to a new email system and reconfiguring approximately 10,000 Windows and iOS devices for the updated platform. Candidates will provide on-site support across hospitals and outpatient facilities, working collaboratively in teams to ensure a smooth transition. This is a short-term contract role (3-4-months) with compensation of $25/hr. Device Rebuilds Reconfigure iOS devices, such as iPads, to align with the updated system. Deploy rebuild devices to users and verify functionality. Support device transition waves, starting with hospitals and expanding to outpatient facilities.
Responsibilities
- Email Migration Support
- Assist users with transitioning to new email accounts, guiding them through login scripts and FAQs.
- Troubleshoot issues such as login failures and access problems.
- Conduct on-site rounds to provide at-the-elbow support for end-users.
Requirements
- Basic knowledge of Outlook, Microsoft 365, Windows OS, iOS, and Intune.
- Experience in Level 1 IT support and troubleshooting.
- Strong customer service skills to assist end-users professionally and efficiently.
- Ability to follow predefined scripts and processes.
- Willingness to travel extensively to multiple locations.